For us the comfort of customer is the first preference. Read this article to know How we put customer comfort before anything else at Dandenong Taxi Cab Service?
Most taxi services companies have some sort of maxim that reverberates the sentiment “customer first” or “Customer is the King” or “Customer is Always Right”, and so on.
Even though these empty maxims are advertised by many companies, there is an inadequacy in their understanding of what ‘put the customer first’, exactly signifies.
However, this is what makes Dandenong Taxi Cab Service, stand apart from the crowd. Since we do not believe in words rather than actions. We do not make any indefinite statements rather draft our policies and procedures, placing the customers at the centre of the company.
So, below runs the list of the ways, how we put our customers before anything else.
1. Customer Service is Key to Success
For us at Dandenong Taxi Cab Service, customer service is one of the primary ingredients in our successful journey to being one of the best taxi services in Melbourne, providing excellent service to the customers focusing on their comfort level, builds their loyalty towards the company.
We strive to travel the extra mile to give our customers a comfortable ride. We not only consider the service standpoint alone but also take other additional elements of services they receive, into account.
Especially in the taxi service industry, the clients examine the greetings they receive when they are being picked and dropped. Moreover, the prompt response to customer complaints is also taken to be a key factor in customer satisfaction and we certainly take care of that.
2. Collecting Feedback from the customers and working on them
Our taxi drivers welcome every feedback that they receive from the customers, irrespective of the fact that whether they are good or bad views. Once the feedback is received, we start performing on it. Every possible prompt action is taken, in case there is any inadequacy in the service or addressing any shortcomings that the customers highlight.
Furthermore, the customer feels empowered and delighted, when asked for their review on the service. This further strengthens our credulity as we progress towards building a more transparent relationship between us and our client.
3.Hiring Committed Drivers
The objective of any owner of the company is to keep the administration level high. We abide by this rule and our dispatchers are supposed to be warm and accommodating, yet primarily our drivers look after the customers in the best possible manner.
Therefore, we also ensure that our customers are dealt with the most perfect manner? We believe that the key to filtering the committed drivers is by hiring those who adore their work and would not fret to get paid for it.
This is because taxi service is an administration and there are a number of individuals who are happy to be of assistance to others. And it is but obvious that they will be remunerated, but their primary focus should be on assisting the customers and keeping them at ease.
4. Better communication between the drivers and the operators
One of the most common travellers’ objections is the disparity between the conveyed waiting time and the actual waiting time. For instance, a customer is told that the cab will arrive in 5 minutes, but in reality, it reaches them in 15 minutes.
The reason could be anything, bad communication between the driver and operator or your driver is rushing to complete any other trip.
So, we are quite careful about such discrepancies, as they are one of the biggest hurdles in offering the customers a comfortable service. Therefore, Dandenong Taxi Cab Service always place efficiency in taxi booking services at the top.
This ultimately ensures that the right ETS is communicated to the client, making their ride hassle-free.
5. A referral goes a long way
The Taxi service industry is the one that flourishes on the referrals, but most of them do not employ it to the fullest. How do we keep our customers happy and comfortable?
We provide them with amazing discounts and offers that aims to drive the customers back to our company and also get referrals.
6. Provide All hands support
There is no end to the customers’ needs, so it should be timely addressed by the concerned service company. Irrespective of the nature of the company, if a company keeps a tab on the customers’ needs, concerns and wants, it will create a more focused and customer-centric company.
We, being one of the best cab services in Dandenong strive to create an environment that revolves around the customers. When the entire company works in the interest of the customer, they get a chance to get a clear idea of what are the clients’ requirements.
Following which every aspect of the company can be designed, right from how the management creates the policies to how to offer the best and comfortable rides to the clients.
However, the best way to enable the organization to put customers first is by allowing everyone a chance to listen to the customer.